1-877-Rich-Dog ( Rich Dog LLC )
Call/Text 623-238-1371 E-mail Rich-dog@Live.com
Address 16327 N 151st Ave Surprise AZ 85374
1. Signing Up Online
By providing your information online or contacting us via any of our phone numbers, you authorize 1-877-Rich-Dog (Rich Dog LLC ) and its employees (“Scoop Walkers”) to access your designated property for the purpose of cleaning up your pet waste and sanitizing the yard. By signing up online or calling/texting us, you confirm that you have the right to authorize our service.
2.Do you sanitize your shoes between yards?
Yes we sanitize our shoes and equipment after each yard.
3. Service Agreement
Our services include 1 x weekly 2 x weekly Bi weekly or one-time on-demand options.
4. Will my service day change ?
No your service day will be the same day every week
5. What time will you come on our service day?
Our routes change all the time because we add new customers to our routes so we can always be there on a certain day but not time. We always text or call letting you know we are on our way 60–20 minutes before arrival. If you have a dangerous dog, we will remind you when we get there to keep the dogs inside so you don’t forget. Please let everyone know in the house not to let the dogs out.
6. Do you credit our account for not scooping on a holiday week?
No we don’t unless you ask for one then we will give you one. There will be 2 times the pick up the next week but if you want a credit yes we can give you a credit for your missed visit e-mail us rich-dog@live.com If you have to have your yard clean for the holiday let us know and we will hire someone to work on the holiday.
7. Holiday Service Schedule Changes
We do not work on Christmas week , Thanksgiving week, and Memorial Day —
8. Billing & Payments
First service is FREE if you want a regular service
Pre-Payments: You pay for the month then we service the month.
Billing will continue on a recurring monthly basis on the first unless a specific request for cancellation is made.
If you sign up in the middle of the month we will pro-Rate your bill will be due on the first of the month.
No Contracts: Services are offered on a month-to-month basis without commitments.
Cancel anytime – no hidden fees or canceling fees
9.How do I pay ?
We sign everyone up for auto pay with there debit, credit card or check through JOBBER
After we text you your first invoice if you click the save my info for re a curing payment, that way we can save your card for future payments.
10. Do I have to sign up with Auto Pay ?
No you don’t. Auto pay is a win win for everyone no need to worry about paying the bill its paid automatic. Other way to pay you can pay with cash if you like Put cash in a envelope and tack it to the back of your gate that way we see it on our way out of your yard after we get done cleaning
11. Service Confirmation
We take photos of secured gates, as proof of service.
12. Road Closure or we cant get ahold of you to make sure your dangerous dog is not in the yard
If road access to your property is closed, or we cant get ahold of you to make sure your dangerous dog is not in the yard we cannot be held responsible for missed service, and no credits or refunds will be issued.
13. Can I get a credit on my bill for my dog going out of town ?
Yes you can If you want to skip service because your pet will be out of town, we can credit your account.
14. Access to the gate
- Customers must ensure that Scoop Walkers have proper access, including providing community gate codes, house gate and relocating non-friendly pets.
- If access is restricted due to locked gates, blocked entrances, or dangerous pets, service will not be performed, and no credits or refunds will be issued.
15. Pricing & Taxes
Customers agree to pay the current monthly service fee listed on our website, plus applicable local, state, and federal taxes.
16. Service Cancellation
Cancellation requests must be submitted through email ,call or text 1 week before we normally charge your account.
17. Navigation & Service Disruptions
If service is affected due to unforeseen technical issues (e.g., GPS errors, software failures, or employee car accidents), no credits or refunds will be issued but we want you to like your service so if you ask, we can credit your account and refund.
